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What does my claim status mean?

Guide only

Pick your claim type, then the wording you're seeing from DVA or in MyService. You'll get what it usually means, what comes next, how long DVA says it takes, and what you can do.

Prototype in progress. The status wording below comes from veterans' posts, not from DVA. Each phrase is marked "Verify" until it has been matched to real MyService screens or DVA letters.

1. Your claim type

Where it sits in the process

    2. What you're seeing

    Help us get this right

    Seen a status in MyService or a DVA letter that isn't listed, or had a different experience at one of these stages? Share it here. We use what veterans send to add new wording, check the explanations and mark phrases as verified.

    Please don't include your name, service number, DVA file number or medical details.

    This is a free guide, not advice. DVA decides each claim on its own facts. Your decision letter and MyService always take priority over this page.

    DVA: 1800 838 372 (1800 VETERAN). Open Arms, 24/7: 1800 011 046.

    Seen different wording in MyService or a DVA letter? Tell us below. · How to make a claim · Free help with your claim